Your trust matters. This policy explains what information we collect when you visit our website, contact our office, or receive care, and the safeguards we use to keep it private.
Overview
Mount Prospect Dental Care ("we", "us", "our") is a family dental practice located in Mount Prospect, Illinois. We are committed to protecting the privacy of every patient and website visitor. This Privacy Policy applies to our website, appointment-request forms, patient communications, and the personal and health information collected during your visits.
Information we collect
We collect two broad categories of information:
Information you provide
- Name, date of birth, address, phone number, and email.
- Insurance carrier, member ID, and group number for benefits verification.
- Medical and dental history, medications, and allergies relevant to safe care.
- Photos, X-rays, intraoral scans, and treatment notes created during your visits.
- Payment information processed by our PCI-compliant payment providers.
Information collected automatically
- Device type, browser, operating system, and IP address.
- Pages viewed, referring URL, and approximate location (city/region).
- Interactions with appointment-request and contact forms.
How we use information
- To schedule, confirm, and deliver dental care.
- To verify insurance eligibility and process claims and payments.
- To send appointment reminders, treatment plans, recall notices, and follow-ups.
- To respond to questions submitted through our website or by phone.
- To improve our website, services, and patient experience.
- To comply with legal, regulatory, and professional obligations.
HIPAA & protected health information
Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Illinois state law. Our separate Notice of Privacy Practices, provided at your first visit and available at our front desk, describes in detail how PHI may be used and disclosed for treatment, payment, and healthcare operations.
We maintain administrative, technical, and physical safeguards designed to protect PHI, including encrypted patient records, restricted staff access, and signed Business Associate Agreements with vendors who may handle PHI on our behalf.
Sharing & disclosure
We do not sell personal information. We share information only:
- With dental labs, specialists, and providers involved in your care.
- With insurance carriers and billing platforms to process claims and payments.
- With service providers (e.g., appointment-reminder, hosting, analytics) under confidentiality and HIPAA Business Associate Agreements where applicable.
- When required by law, subpoena, public-health reporting, or to protect rights and safety.
Cookies & analytics
Our website uses cookies and similar technologies to remember preferences, keep the site secure, and understand how visitors use our pages. We use privacy-respecting analytics (such as Google Analytics with IP anonymization) to measure traffic and improve content. You can control cookies through your browser settings; disabling them may affect site functionality.
Data security
We use industry-standard safeguards including TLS encryption in transit, encrypted storage of patient records, role-based access controls, and routine staff HIPAA training. No method of transmission over the internet is 100% secure; please avoid emailing sensitive health details and use our patient-portal or phone for confidential matters.
Your rights & choices
- Access & amend: Request a copy or correction of your records.
- Restrict disclosures: Request limits on certain uses of your PHI.
- Marketing opt-out: Unsubscribe from non-essential emails or texts at any time using the link in the message.
- Accounting of disclosures: Request a list of certain PHI disclosures we have made.
To exercise these rights, call (224) 225-0709 or speak with our office manager.
Children's privacy
Our website is intended for adults scheduling care for themselves or their family. We do not knowingly collect personal information from children under 13 online. Pediatric patient information is collected from a parent or legal guardian during in-office visits.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the website after changes means you accept the updated policy.
Contact us
Mount Prospect Dental Care · 1753 W Algonquin Rd, Mount Prospect, IL 60056 · (224) 225-0709
Questions?
Our team is happy to help clarify anything on this page or talk through how it applies to your care.